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Medical Operations Supervisor

Medical Operations Supervisor

ImmunoTek Bio Centers, LLCWilmington, DE, US
1 day ago
Job type
  • Full-time
Job description

Job Description

"Lead, Inspire, and Make an Impact!

Are you ready to thrive in a fast-paced environment where you can help save lives and make a real difference in your community? Join our team as we advance plasma therapy while fostering a positive, collaborative culture. Be a leader who develops high-quality teams, inspires growth, and drives success.

We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Click on the link below to review our benefits

2025 Immunotek Benefits

Medical Operations Supervisor

Lead Clinical and Operational Excellence in a Regulated Environment (Plasma Center)

Required Shift Availability : Tues - Sat 7am - 1pm

Upcoming Expansion (Late 2024 / Early 2025) : This is an estimate and hours and shifts may vary slightly.

  • Monday – Friday : 7 : 00 AM – 7 : 00 PM
  • Saturday : 7 : 00 AM – 3 : 00 PM
  • Two 8-hour shifts :
  • Morning : 6 : 30 AM – 3 : 00 PM
  • Evening : 11 : 30 AM – 8 : 00 PM

We’re looking for a compassionate, detail-oriented healthcare leader to join our team as a Medical Operations Supervisor (MOS) . Whether you're a Licensed Practical or Vocational Nurse, (LPN / LVN) or Paramedic (PMD) , this is your opportunity to step into a high-impact leadership role in a regulated clinical setting — where your work ensures donor safety, team performance, and quality plasma collection that supports patients worldwide.

What You’ll Do :

Medical Oversight & Clinical Leadership

  • Conduct pre-donation physical exams, review donor medical histories, and determine donor suitability / eligibility.
  • Intervene during donor adverse events and provide medical guidance, escalating to the Chief Medical Director ( CMD) when needed.
  • Counsel donors with empathy and clarity on medical ineligibility or deferral decisions.
  • Maintain current certification and clinical licensure as an LPN / LVN, or PMD .

    • Team Leadership & Operational Support

  • Supervise day-to-day operations including donor flow, staff scheduling, and production efficiency.
  • Serve as the acting Center Manager when needed, ensuring smooth operation and regulatory compliance.
  • Lead daily briefings, delegate tasks, coordinate breaks, and guide problem-solving during peak times.
  • Support inventory tracking, equipment functionality, and donation target management.

    • Training, Compliance & Continuous Improvement

  • Train, coach, and certify staff in medical and operational procedures.
  • Oversee staff compliance with FDA, CLIA, OSHA , and internal SOPs.
  • Conduct walk-throughs, review donor files, and participate in internal audits and CAPA processes in collaboration with Quality Assurance (QA).
  • Collaborate with CMD and quality teams to uphold safety and performance metrics.
  • Serve as a mentor for new hires and help shape a culture of accountability, care, and continuous learning.

    • What to Expect :

    You’ll work in a fast-paced, regulated environment where attention to detail, professionalism, and leadership are essential. You’ll manage both people and processes, all while ensuring clinical safety standards are exceeded. Additionally, you’ll obtain and maintain certification in all three core functional areas of the plasma center : donor registration / screening, plasma / blood collection, and plasma processing; to ensure operational flexibility and support cross-functional team performance.

    Whether you’re an experienced LPN / LVN, or PMD , or aspiring to grow into center leadership, your role here matters.

    Career Growth Path :

  • This position is a development track for advancement to Center Manager or Quality Assurance Manager roles.
  • You'll gain high-level experience in leadership, team development, and regulatory compliance.

    • What You’ll Bring :

  • Active state license as LPN / LVN, or PMD
  • Current CPR certification required
  • High school diploma or GED (Associate or Bachelor’s degree preferred)
  • Minimum 2 years’ experience in healthcare, plasma, or regulated operations
  • At least 1 year of supervisory , training, or team leadership experience preferred

    • Key Competencies :

  • Strong communication, decision-making, and conflict resolution skills
  • Ability to lead by example and motivate a diverse team
  • Knowledge of donor eligibility, medical documentation, and best clinical practices
  • Experience navigating regulated environments with precision and professionalism

    • Physical Requirements

  • Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
  • Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
  • Manual dexterity to perform all phases of donor plasmapheresis
  • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
  • Ability to stand for extended periods of time for up to four (4) hours at a time
  • Ability to lift, tug, pull up to fifty (50) pounds

    • What We Offer :

  • Competitive salary
  • Comprehensive benefits : medical, dental, vision
  • Paid time off, and career development opportunities
  • Full training and support for leadership certifications
  • A supportive, EPIC-value-driven culture where healthcare professionals thrive
  • And MORE

    • Ready to Lead with Impact?

    Whether you're an experienced LPN , or a proactive PMD , we want leaders who value precision, compassion, and purpose. Apply today to help shape the future of donor care and make a global impact — one plasma donation at a time.

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    Operation Supervisor • Wilmington, DE, US