Experience ManagerUlta Beauty • Beaumont, CA, US
No longer accepting applications
Experience Manager
Ulta Beauty • Beaumont, CA, US
25 days ago
Job type
- Full-time
Job descriptionPromote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beautys dress code. Use the companys scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. Use the companys task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Bachelors degree is preferred Cosmetology license and / or a cosmetology management license where required by state law 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management : Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements Retail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptable Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting and / or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies
Experience Manager
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
General Summary & Scope
The Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
Principal Duties & Responsibilities (
- Essential Job Functions)
The EM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :
Performance
People
Process
Job Qualifications
Education
Experience
Skills
Special Position Requirements
Working Conditions
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to
Create a job alert for this search
Experience Manager • Beaumont, CA, US
Related jobs
Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.
Panda is 100% committed to the professional and personal devel...Show more
Job Posting : Wingstop Assistant Manager – Driving Operational Excellence.Wingstop is more than a restaurant.It is a full-on flavor experience.
Since 1994, we have been serving fresh, made-to-order w...Show more
At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show more
Our Assistant Managers are our General Manager’s right hand.They are responsible for their shift and to ensure that all policies and procedures are followed.
They are also able to do everything in t...Show more
TV shows, documentaries, and other original content on Netflix and assign relevant metadata and tags that help improve Netflix’s recommendation algorithm.
Your insights help personalize what million...Show more
Our Assistant Managers are our General Manager's right hand.They are responsible for their shift and to ensure that all policies and procedures are followed.
They are also able to do everything in t...Show more
That’s why people come to Pizza Hut.It’s the calling of our Assistant Restaurant Managers to make them feel like family with smiles, teamwork and dedication.
If you’re an experienced restaurant or r...Show more
We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development.
Duties include, but are not limited to, the following : assist with st...Show more
FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...Show more
To protect and deliver the Del Taco Brand and grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way with the General Manager or as the lead mana...Show more
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show more
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices.
Headquartered in Singapore, SHEIN rem...Show more
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show more
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
Support near 92314 is responsible for providing assistance and guidance to individuals in need.This role involves offering support, problem-solving, and advocacy to promote the well-being and succe...Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show more
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Show more
Assistant Manager (P1-1382980-3)
Panda Restaurant Group • Calimesa, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Assistant Manager
Wingstop - Sizzling Platter • SAN JACINTO, CA, US
Full-time
Last updated: 30+ days ago
Full-Time Assistant Manager
Torrid • Temecula (Promenade Temecula), CA, US
Full-time
Last updated: 30+ days ago
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA • Bear Creek, California, us
Remote
Part-time +1
Last updated: 30+ days ago • Promoted
Assistant Manager08431 BEAUMONT AVE
Domino's Franchise • Beaumont, CA, United States
Full-time
Last updated: 17 days ago • Promoted
Watch Netflix (Tagger) : $12-$46
Netflix • Big Bear City, CA, United States
Full-time
Last updated: 2 days ago • Promoted
Assistant Manager (07733) - 3559 W. Ramsey St
Domino's Pizza • Banning, CA, US
Full-time
Last updated: 17 days ago • Promoted
Assistant Manager
Pizza Hut • Yucaipa, CA, US
Full-time
Last updated: 30+ days ago
Assistant Manager I
Family Dollar • Yucaipa, CA, US
Full-time
Last updated: 2 days ago • Promoted
Remote Opportunity - Explore Side Hustles & Earn Extra Income
Finance Buzz • Lucerne Valley, California, US
Remote
Temporary
Last updated: 30+ days ago • Promoted
ASSISTANT MANAGER
Del Taco • Calimesa, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Operations Manager-CA
CVS Health • Hemet, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Senior Training Specialist
SHEIN • Cherry Valley, CA, United States
Full-time
Last updated: 24 days ago • Promoted
Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!
HomeJobFinder • Big Bear Lake, CA
Remote
Part-time
Last updated: 3 days ago • Promoted
Earn up to $25 per survey Online Survey Taker - Flexible hours with no prior experience required (Hiring Immediately)
Earn Haus • San Jacinto, California, US
Full-time +2
Last updated: 30+ days ago • Promoted
Explore support near
Wyndy LLC • Big Bear City, CA, United States
Full-time
Last updated: 30+ days ago • Promoted
Delivery Driver - No Experience Needed
DoorDash • Hemet, CA, United States
Full-time +1
Last updated: 25 days ago • Promoted
Share Your Opinions. Earn Rewards.
Opinion Edge • Big Bear City, CA, United States
Full-time
Last updated: 1 day ago • Promoted