Service Support Center Representative

Job Position

This position receives calls and assists customers with request for services. This job documents all incoming call request promptly, following all SRC policies and guidelines. This job coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. This job also prioritizes the appropriate level of service to be consistent with the immediate need.

Licensure, Certification, or Registration Requirements for Hire : N / A

Licensure, Certification, or Registration Requirements for continued employment : N / A

Experience REQUIRED :

• Minimum of one (1) year of work experience in a healthcare setting
• Minimum of two (2) years experience using a personal computer and typing 45+ WPM (typing test may be required)
• Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.

Experience PREFERRED :

Education / training REQUIRED :

Education / training PREFERRED :

Independent action(s) required :

Supervisory responsibilities (if applicable) : N / A

Additional position requirements :

Age Specific groups served : All

Physical Requirements (includes use of assistance devices as appropriate) :

This is for a 40 a week, every other weekend, and every other holiday position. The shift is 2 : 00 pm-10 : 30 pm