Customer Success Manager

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We've been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world's largest law firms as our clients. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that's elevating the craft of law.

The Opportunity

The Customer Success Manager (CSM) supports a strategic international customer base, acting as a trusted partner and advocate. They drive adoption, engage users, and use data to guide outcomes. CSMs collaborate across teams to ensure a seamless customer journeyfrom onboarding to renewalfocused on delivering value and strengthening customer trust. Success is measured by recurring revenue growth and customer satisfaction.

A Day in the Life

• Build strong strategic relationships with buyers, influencers, advocates, and end users
• Lead the full renewal cycle, including negotiations and identifying upsell opportunities
• Partner with Sales to ensure a seamless customer journey
• Guide onboarding and transitions from Sales to Customer Success
• Create and maintain active success plans that clarify customer goals, current state, and next steps
• Monitor customer health, identify risks or areas for improvement, and execute mitigation plans
• Deliver Value Adoption Assessments to highlight usage trends and productivity opportunities
• Conduct regular business reviews to align on priorities and demonstrate value
• Maintain consistent communication with stakeholders and keep strategic plans up to date
• Facilitate internal alignment meetings to connect key players and share timely insights
• Collaborate across Sales, Product, and Marketing to share feedback and drive innovation
• Support a team-first culture focused on delivering exceptional customer outcomes

Qualifications :

Why Join Litera?

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.