Associate Product Manager, Systems Applications

Description

The Associate Product Manager, Systems Applications will play a key role in supporting the strategy, roadmap, and performance of Veriforce’s back-office systems - primarily Salesforce, Zuora, and Microsoft Dynamics, along with other internal platforms critical to service delivery, customer support, and operational efficiency.

This role is an excellent opportunity for a motivated product professional to gain experience in enterprise systems, AI / ML-enabled workflows, and process automation. Working closely with the Product Manager, Systems Applications, you’ll help ensure our internal platforms are scalable, productized, and aligned with Veriforce’s intelligent platform strategy—reducing manual effort, improving data quality, and accelerating value delivery.

What that means day-to-day :

Platform Support & Roadmap Execution

Assist in managing the roadmap for Salesforce, Zuora, and Microsoft Dynamics, ensuring priorities align with business needs.

Partner with cross-functional teams (Engineering, Admin, Operations) to deliver system enhancements, including AI / ML-powered workflows.

Document feature requirements, user stories, and acceptance criteria under guidance of the Product Manager.

User Research & Insights

Act as the voice of internal users by gathering feedback from GTM, Customer Success, and operational teams.

Analyze opportunities to leverage AI / ML to automate tasks, streamline reporting, and improve workflows.

Support stakeholder workshops, user testing, and post-launch feedback collection.

Execution & Delivery

Work with Engineering and Admin teams to test, validate, and release enhancements across Salesforce, Zuora, and Dynamics.

Partner with analytics teams to ensure system-generated data supports business and customer insights.

Support rollout and adoption activities, including training, documentation, and communications.

Change Management & Cross-Functional Collaboration

Collaborate with Product Operations, Commercial, and Customer Success to ensure new features are adopted and delivering value.

Support enablement efforts, especially in driving adoption of AI-powered and automated features.

Help track and report on system performance, usage, and efficiency metrics.

Key Outcomes (First 12–18 Months)

Support the migration of contractor management workflows from Dynamics to Salesforce, working alongside senior Product Management and Business stakeholders.

Contribute to delivery of system enhancements that incorporate AI / ML to reduce manual effort and improve data quality.

Help launch automated workflows that accelerate cycle times and increase team productivity.

Assist in the development of dashboards and reporting that provide visibility into operational performance.

Build foundational product management skills while gaining hands-on experience in enterprise systems and intelligent automation.

What you’ll need to be successful :

• 3 years of experience in product management, business analysis, or system administration
• Salesforce experience
• Familiarity with enterprise systems such as Zuora, or Microsoft Dynamics; prior hands-on experience a plus.
• Interest in AI / ML, workflow automation, and process optimization.
• Strong analytical skills and ability to translate business needs into requirements.
• Excellent communication and collaboration skills, with eagerness to learn from senior product leaders and cross-functional partners.
• Experience in B2B SaaS or PE-backed environments a plus, but not required.

What you’ll get in return :

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

🧠 Integrated mental health & wellbeing support

🌴 Vacation – starting at 3 weeks

💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

🩺 Comprehensive medical and dental coverage

😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply :

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

What we stand for :

Our values are the core of our business and fundamental to the way we work. In your role, you will;

Be a team player – working collaboratively and being consciously inclusive with your colleagues

Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play

Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings

Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best

Equal Employment Opportunity

We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and / or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation / adjustments during the interviewing process, please let us know.

Nos valeurs sont au cœur de notre activité et sont fondamentales dans notre façon de travailler. Dans votre rôle, vous allez;

Être un Joueur d’Equipe : Être inclusif, tant au sein de votre équipe immédiate que dans l’ensemble de l’entreprise. Aidez vos collègues à atteindre leur potentiel.

Être Brave : Parlez, trouves un moyen et osez essayer. Prenez responsabilité pour le rôle que vous jouez.

Connaitre votre Métier : Assurez-vous de disposer du savoir-faire technique nécessaire. Continuez à le développer et à l’améliorer chaque jour.

Profitez du voyage : Travaillez dur, gardez la perspective et amusez-vous. Adoptez une attitude positive et constructive pour favoriser le changement.

Nous sommes un employeur garantissant l'égalité des chances. Tous les candidats bénéficieront des mêmes chances tout au long du processus de recrutement. Nous ne discriminons aucun employé ou candidat à un emploi en raison de sa race, de sa couleur, de son sexe, de son âge, de son origine nationale, de sa religion, de son orientation sexuelle, de son handicap, de son identité et / ou de son expression sexuelle. Nous nous engageons à développer une équipe diversifiée de personnes hautement talentueuses et à créer un environnement inclusif où chacun se sent habilité à apporter sa véritable personnalité au travail.

Si vous êtes contacté pour une entrevue et que vous avez besoin d'aménagements ou d'ajustements pendant le processus d'entrevue, veuillez-nous en informer.