Language Interpreter – Cantonese / Mandarin / Vietnamese-ONSITE Role

Job Title : Language Interpreter – Cantonese / Mandarin / Vietnamese-ONSITE Role

Department : Customer Support / Language Services

Location : 101 E. Kennedy Blvd, Tampa, FL 33602

Job Type : Full-time

Pay : $22-$24 per hour

Shift : Monday through Friday

Reporting To : Call Center Manager

Job Summary :

We are seeking a skilled and experienced Language Interpreter fluent in Cantonese / Mandarin / Vietnamese and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities :

• Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics , quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications :

Educational Qualifications :

Think global. Think BIG.

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