Corporate Programs Manager

Job Description

Location : On site listed in Charlotte, NC

SUMMARY

The Corporate Programs Manager oversees enterprise services that support workplace operations and enhance the associate experience. Key responsibilities include strategy development, vendor management, service delivery, and continuous improvement across programs like Office Supplies, Custom Print, and the Company Store. This role also manages procurement initiatives and serves as the main liaison between vendors, stakeholders, and the Procurement team to ensure efficient, cost-effective operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee the full lifecycle of enterprise programs from strategy development to execution and delivery.
• Manage the complete vendor process including selection, contracting, onboarding, and ongoing relationship management.
• Negotiate vendor contracts, monitor performance, and enforce service-level agreements (SLAs).
• Lead issue resolution, escalating as necessary, and implement corrective action plans.
• Partner with business units to understand needs, resolve issues, and deliver customer-focused solutions.
• Monitor program performance, utilization, and associate satisfaction to identify opportunities to drive improvements.
• Ensure adherence to corporate policies, regulatory requirements, and procurement best practices.
• Develop and deliver reports, dashboards, and presentations to communicate program performance and outcomes.
• Identify opportunities for innovation, efficiency, and program expansion.
• Support strategic sourcing initiatives and collaborate with other Procurement team members to drive enterprise-wide value.

PROFESSIONAL BACKGROUND

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

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