Lead Customer Experience

Overview

Saks OFF 5TH is the premier luxury off-price destination. With more than 100 stores in the U.S. and Canada, and online at SaksOFF5TH.com, the company delivers fashion names at value through its merchandise authority, brand access and seamless connection between ecommerce and stores.

What this position is all about

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support the execution of front-of-house priorities within the store. In partnership with their leader, they will maintain selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold direct associate reports accountable using Connected Coaching to ensure selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.

Primary Job Functions

• Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
• Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate / Manager back up as needed
• Follow all directives and corporate guidelines including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast-to-floor expectations
• Teach, coach and train associates to follow the fast-to-floor return processes to ensure merchandise is available to sell
• Drive SaksFirst loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
• Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
• Leverage and train walkie-talkie expectations for flex of coverage to support customer needs
• Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Who Are You

You Also Have

Your Life And Career At Saks OFF 5TH

Equal Employment Opportunity

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Job Details

J-18808-Ljbffr