Continuous Improvement Specialist

Position : Continuous Improvement Specialist

Location : Confidential

About the Role

A prominent global leader in the medical technology industry is seeking a Continuous Improvement Specialist (CIS) to support its Home Care business unit. This division stands out for its unique blend of manufacturing products for home use while also delivering services through its medical distribution subsidiary. The CIS will be pivotal in driving operational excellence, focusing on process improvements and optimizing efficiency across various functions. This role will involve collaborating with multiple stakeholders to support key business initiatives and customer retention strategies.

Key Responsibilities

Lead and support process improvement initiatives, ensuring sustainable change within the business unit.

Manage and execute Lean and Six Sigma projects, including Kaizen, Green Belt, and Black Belt initiatives, working closely with cross-functional teams.

Facilitate workshops and events aimed at streamlining processes, resolving inefficiencies, and achieving measurable improvements.

Collaborate with leadership to increase the adoption of continuous improvement methodologies across the organization.

Develop and implement frameworks, training programs, and best practices to ensure operational excellence.

Analyze business operations, identify areas of opportunity, and deploy data-driven strategies to enhance performance and customer experience.

Establish key performance metrics and action plans to monitor improvement efforts and drive financial success.

Qualifications

Bachelor's degree in Business, Engineering, or a related discipline (MBA is a plus).

Certifications in Lean, Six Sigma, or Continuous Improvement Management are highly preferred.

8-10 years of relevant experience, with at least 3 years in leading process improvements in a customer service or call center environment.

Expertise in Lean, Six Sigma, and Agile methodologies.

Strong ability to influence and engage stakeholders across all levels of the organization.

Experience in analyzing large datasets, facilitating workshops, and prioritizing improvement initiatives based on business impact.

A proven track record of delivering tangible results in cost reduction, quality improvement, and customer satisfaction.