Senior Rental Office Facilitator

Job Description

Job Description

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $35.01 to $35.01 an hour.

JOB SUMMARY

The Senior Rental Office Facilitator position assists people applying for housing in Plymouth’s affordable housing portfolio and works closely with the Rental Office Manager to facilitate and coordinate the work of the Rental Office team, to ensure compliance with fair housing law, facilitate trainings and develop new Plymouth staff and partners, and coordinate the unit turn process with Plymouth’s Maintenance and Property Management departments.

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

ESSENTIAL JOB FUNCTIONS

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

Rental Intake and Screening

• Assists homeless and low-income applicants in correctly filling out subsidy applications and / or Low-Income Housing Tax Credit paperwork. Interviews applicants onsite and outreaches people in shelters, hospitals, jails, and the street as needed.
• Ensures that all applicant and partner agency inquiries are responded to in a timely manner, including monitoring the office voice mail and responding promptly to messages.
• Maintains records of all contact with clients including updating notes in the tenant database and application tracking tools.
• Screens applicants for eligibility. Communicates timely with applicants regarding denials and appeals processes.
• Works with applicants to obtain income verification, homeless verification, and other necessary eligibility information. Applies 3rd party verification techniques where appropriate.
• Tracks the status of pending applications and move-ins.
• Reviews requests and obtains documentation of reasonable accommodation needs. Tracks reasonable accommodation requests. Informs staff, tenants, and applicants of the results of the reasonable accommodation requests, uploading them into the Agency database.
• Communicates with Building Management, Social Services, and referring agency to schedule move-ins.
• Communicates with outside agencies to coordinate applicant referrals.

Referral

Housing and Stabilization

Administrative

Leadership

Compliance

ESSENTIAL JOB QUALIFICATIONS

(Any equivalent combination of knowledge, skills, abilities, education, and experience)

Education : High school diploma, GED, or equivalent combination of education and relevant work experience in a housing, human services or intake setting.

Experience : Minimum 3+ years of combined or related experience in administrative and general office duties, and or customer service setting with using processes requiring accurate data entry, detailed record keeping and confidentiality.

Knowledge, Skills & Abilities :

DESIRED QUALIFICATIONS

For a full list of our benefits, please go to https : / / plymouthhousing.org / benefits -staff /