Account Manager

Location : Onsite in Columbus, OH

Employment Type : Full-Time, Permanent

Salary : Competitive, based on experience

Schedule : Monday-Friday, 8am-5pm (flexible to meet client needs)

Travel : Local travel to client sites required (company vehicle provided or reimbursed)

About the Role :

We're hiring an Account Manager to join a growing, Columbus-based landscaping and grounds management company known for its professionalism, customer service, and community values.

This role reports directly to the CEO and is a key player in client satisfaction, contract execution, and long-term relationship development. You'll serve as the main point of contact for a set of customer accounts, ensuring seamless communication, proactive site visits, timely estimates, and strategic recommendations that contribute to our clients' success-and ours.

What You'll Do :

• Own customer communication and build long-lasting relationships
• Conduct site inspections, gather feedback, and suggest service improvements
• Manage account health : updates, escalations, estimate follow-ups, contract renewals
• Support contract negotiations and proposal presentations
• Monitor account profitability, project status, and billing alignment
• Collaborate cross-functionally with operations, production, and leadership teams
• Stay current with landscaping industry trends and customer expectations

What We're Looking For :

Must-Haves :

• 3+ years of Account Management or B2B Client Services experience
• Strong verbal and written communication skills
• Confidence in negotiation and presenting proposals
• Detail-oriented and organized; strong follow-through on tasks
• Valid Ohio Driver's License; able to travel locally to customer sites
• Tech-savvy : Microsoft Office (Word, Excel, PowerPoint); LMN a plus

Nice-to-Haves :

• Landscaping or grounds maintenance industry experience
• Experience with LMN software or CRM systems
• Prior exposure to SAP or QuickBooks tools for contract and invoicing tracking

What You Bring :

• A high level of integrity and professionalism
• A team-first attitude, coachable mindset, and problem-solving approach
• Strong emotional intelligence-able to diffuse escalations tactfully
• Passion for outdoor environments and client excellence

What Success Looks Like :

• Strong client retention and satisfaction
• Meeting monthly revenue, contract renewal, and proposal conversion goals
• Positive working relationships with field teams and executive leadership

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