Customer Success Manager, Beneficial Deployments

Job Opportunity : Strategic Partnerships Manager

Responsibilities :

Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment.

Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.

Monitor usage patterns and proactively drive adoptionidentifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows.

Develop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects nonprofit capacity constraints and decision-making processes.

Create and maintain customer enablement resourcesidentifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.

Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs.

Identify and create opportunities for nonprofit thought leadership and community activation, developing 1 : many engagement programs such as webinars, cohort-based learning, user communities, and peer networking that extend impact beyond individual partner relationships.

Document and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI.

Own the partnership experience across the organization's lifecyclemanaging comprehensive account and success plans grounded in the organization's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic.

You may be a good fit if you have :

5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions / Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organizations or working at the intersection of technology and public goodincluding nonprofits, foundations, educational institutions, government agencies, or social impact programs.

Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each.

Technical fluency with ability to understand and articulate AI / ML concepts, API integrations, and software implementation patterns.

Experience explaining and demonstrating technical products to various audiences.

Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans.

Strong cross-functional collaboration skills with ability to advocate effectively for customer needs.

Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society.

A knack for bringing order to chaos and an enthusiastic "roll up your sleeves'' mentality. You are a true team player.

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.

Annual Salary : $200,000 - $260,000 USD

Logistics :

Education requirements : We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy : Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship : We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.