Account Director

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Manages key client relationships and accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.

Essential Duties and Responsibilities

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.

Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.

Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.

Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.

Develop and conduct persuasive verbal sales presentations to prospective clients.

Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.

Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.

Prepare correspondence to customers, internal booking reports and file maintenance.

Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.

Attend trade shows, community events and industry meetings.

Advanced knowledge of market trends, competition, and key customers of the hotel.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills :

3+ years of past sales experience preferred.

Must have experience at a similar size and quality hotel.

Ability to adapt communication style to suit different audiences.

Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.

Advanced knowledge of sales skills, revenue management, training, and motivation of peers.

Advanced knowledge of hotel and competitive market.

Ability to execute appropriate action plans.

Desire to participate as part of a team.

Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

Able to set priorities, plan, organize, and delegate.

Written communication skills to be concise, well organized, complete, and clear.

Ability to work effectively under time constraints and deadlines.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range : $83,184.00 - $110,909.00 Annually Tipped / Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.