Client Accounts Operations Analyst

Client Accounts Operations Analyst

DLA Piper is, at its core, bold, exceptional, collaborative, and supportive. Our people are the backbone, heart, and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together. Summary The Client Accounts Operations Analyst interacts with business stakeholders and subject matter experts to understand their business problems and needs. As the Client Account Operations Analyst, you will analyze, document, and communicate business and / or system requirements. You will work at the intersection of business and technology, representing business requirements during the design and modification of IT systems. You will support project management efforts, manage data-sets, and perform reporting. The Client Accounts Operations Analyst also supports a variety of Accounting projects and / or functions managed within the Business Operation Services department. Location This position can sit in any of our US offices and offers a hybrid work schedule.

Responsibilities

• Interacts with project stakeholders to understand business problems and define solution requirements.
• Supports all aspects of global billing with in-depth knowledge of industry best practices. Supports daily operations and functions.
• Analyzes business processes and supporting systems. Develops business cases, builds metrics, and performs reporting.
• Documents and communicates functional and system requirements. Builds process-flow diagrams.
• Supports project management and reporting efforts. Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks.
• Interfaces with IT and various departments to support the execution of cross-functional project requirements.
• Performs system testing and requirements validation.
• Provides training to attorneys and staff as needed.
• Applies best practices for effective communication and problem solving.
• Other duties as assigned.

Desired Skills

Minimum Education

Minimum Years of Experience

Essential Job Expectations