Route Service Representative - RMC Long Beach

Job Description

Job Description

About us :

We are professional, agile, innovative and our goal is to put our independent, family-owned reputation on the line every day. For 80 years we have served the hospitality and restaurant industries in Southern California. We have earned our reputation for having simply the most professional customer service in textile rentals. Whether it’s table linens, uniforms, towels, sheets, or mats, Republic Master Chefs will deliver what you need, when you need it. We understand how busy you are, and that you don’t want to worry about your uniform and linen service. We are proud of our role as the best textile service in the southland. And our customers appreciate our high standards of personal, professional service. OUR MISSION STATEMENT To safely and sustainably provide our customers industry leading services through a combination of extraordinary customer service and high-quality, innovative products. Republic Master Chefs has been proudly serving Restaurant Linen & Uniform needs in the Los Angeles Greater Area since 1932.

Our work environment includes :

• Growth opportunities
• On-the-job training
• Safe work environment

Job Description :

The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager.

Requirements :

Understand the products, processes, and capabilities of ATM.

Continuous training programs for all service team members in the following areas :

Communicate efficiently with all pertinent departments.

Be a good listener to the customer and work team.

Flexible to the ever-changing market climate

Understand new products, pricing strategies, and other processes when appropriate.

Maintains and reviews service effectiveness records.

Assures that good housekeeping practices are maintained in service office area and vehicles.

Works with other Team Members to solve mutual problems.

Keep updated Route Notes (Route Notes should be updated every couple of months)

Renew all accounts where agreements are expired (If applicable).

Look for opportunities to grow routes (internally & externally).

Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day

Understand and know how to write an Addendum to Service correctly / Pink Form / Agreement and any other pertaining paperwork to take care of the route.

Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM.

Maintain good housekeeping practices in company vehicles and work area.

Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.

Work well with others and have a Teamwork approach.

Maintain a good standing driving record.

Maintain a learning desire on a daily basis.

Must be able to problem solve while at accounts.

Education :

High school diploma or equivalent (Preferred)

Job Type : Full-time

Salary :

$23.00 - $25.00 per hour

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid training

Referral program

Retirement plan

Vision insurance

Schedule :

10 Hour Shift / 8 Hour Shift

Day shift

Evening shift

Weekends

Supplemental pay types :

Commission pay

Ability to commute / relocate :

Long Beach 90804 : Reliably commute or planning to relocate after starting work (Required)

Experience :

Sales : 1 year (Preferred)

Customer service : 1 year (Preferred)

License / Certification :

Driver's License (Required)

Work Location : In person

American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.