Technical Account Manager

Job Title : Technical Account Manager

Department : Technical Account Management

Reports To : Director of Customer Experience

Salary Range : $70,000 - $100,000, plus commission

Role Description

As a Technical Account Manager at PEAKE, you serve as the primary point of contact for our valued clients, ensuring their technical needs are understood, addressed, and resolved effectively. Leveraging your technical expertise and strong interpersonal skills, you build and maintain strong relationships with clients, providing proactive guidance, support, and strategic advice to maximize the value they derive from our products and services.

Key Responsibilities

• Client Relationship Management : Build and maintain strong relationships with assigned clients, serving as their trusted advisor and advocate within the organization.
• Stakeholder Communication : Communicate regularly with internal stakeholders, including executive leadership, sales, and product teams, providing updates on client status, feedback, and opportunities for improvement.
• Needs Assessment : Conduct comprehensive needs assessments with clients to understand their technical requirements, challenges, and objectives.
• Account Planning : Develop and execute account plans and strategies to drive client satisfaction, retention, and growth, identifying opportunities to expand and enhance our relationship with clients.
• Product Adoption and Optimization : Drive product adoption and optimization efforts with clients, providing guidance and best practices to help them maximize the value they derive from our products and services.
• Technical Consulting : Provide technical consulting and advice to clients, offering recommendations and insights to help them address business challenges and achieve objectives.
• Solution Delivery : Collaborate with internal teams, including product management, engineering, and support, to ensure timely delivery of solutions and services that meet client needs and expectations.
• Technical Support : Provide technical support and guidance to clients, addressing inquiries, troubleshooting issues, and resolving technical challenges in a timely and effective manner.
• Issue Escalation and Resolution : Act as the escalation point for technical issues and challenges raised by clients, working closely with internal teams to ensure timely resolution and minimize client impact.
• Performance Monitoring : Monitor client performance and usage of our products and services, identifying opportunities for improvement and optimization to drive client success.

Measures

Qualifications

PEAKE Technology Partners is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of genetic information, veteran status, or any other protected status under federal, state, or local law.

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