GCP Technical Support Representative

Infosys is seeking a GCP Technical Support Representative (Platform)

Location : Phoenix, AZ, USA

Responsibilities

Handle support cases on GCP products, mainly Platform Shard. Work on cases and provide possible solutions to customers within SLA. Collaborate with customer teams, cloud architects, engineers and subject matter experts. Provide support in a 24 / 7 shift system.

Required Qualifications

• Candidate must be located within commuting distance of Phoenix, AZ or willing to relocate prior to onboarding.
• Bachelors degree or foreign equivalent from an accredited institution; or three years of progressive experience in lieu of each year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience in Cloud Technology.
• At least 2 years of experience in Unix / Linux platform, command line and shell scripting.
• Willing to work in shifts (24 / 7 support).

Preferred Qualifications

In order to comply with legal requirements, this role is limited to U.S. persons as defined by 22 C.F.R. 120.15. U.S. persons include U.S. citizens, U.S. lawful permanent residents, and certain refugees and asylees.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth or related medical conditions, status as a protected veteran or spouse / family member of a protected veteran, or disability.

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