Program Manager I

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Key Responsibilities :

• Create and update detailed documentation such as flowcharts, diagrams, and process flows for new and existing projects and internal processes
• Act as the primary liaison for Billing and Credit Wireless teams to ensure timely project initiation, validation, and completion
• Document departmental priorities and facilitate overall project communication to ensure alignment with organizational goals
• Collaborate with stakeholders to understand project requests and capabilities, ensuring effective communication across the enterprise
• Regularly communicate project statuses and timelines to department leadership and cross-functional IT and organizational teams
• Identify and address issues in customer billing and support offer release management for all wireless lines of business to ensure accurate and timely customer billing activities
• Work collaboratively with IT teams to implement changes and updates to billing and payment systems and tools
• Identify opportunities for process improvement and report automation using various methods, such as databases, spreadsheets, external data sources, and IT development; execute changes to systems with minimal impact
• Serve as a Subject Matter Expert, fully understanding processes and their impact on the overall business
• Analyze, identify, and implement potential process and system enhancements to create efficiencies and reduce resource allocation to meet established goals
• Support team initiatives and contribute to broader departmental goals as needed, performing other duties as assigned to promote organizational success

Skills, Experience and Requirements

Education and Experience :

Skills and Qualifications :

Visa sponsorship not available for this role

Candidates must be willing to participate in at least one in-person on-site interview.

Salary Ranges

Compensation : $63,150.00 / Year - $75,000.00 / Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements : EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )