Customer Service Representative - State Farm Agent Team Member

Responsive recruiter

JOB TITLE : Customer Service Representative

JOB DESCRIPTION : We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross selling to the customers you are servicing.

RESPONSIBILITIES :

• Respond to customer inquiries in person, via phone, and by email in a timely and professional manner
• Provide accurate and detailed information about insurance policies, coverage options, and claims processes
• Assist customers with policy renewals, changes, and cancellations
• Collaborate with the sales team to cross-sell and up-sell insurance products and services
• Update customer records and maintain accurate and up-to-date information
• Meet or exceed established customer service goals and performance metrics

QUALIFICATIONS :

BENEFITS :

If you are passionate about providing exceptional customer service and have a strong understanding of insurance policies and procedures, we encourage you to apply. Join our team and become part of a dynamic and growing organization!

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

Compensation : $35,360.00 - $120,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Honolulu, HI and help customers with their insurance and financial services needs, including :

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.