Senior Service Engineer

About Oshkosh Airport, an Oshkosh company

In an airport emergency, there is no room for error. From ARFF trucks to snow trucks, at Oshkosh Airport Products, our products are built to help the everyday hero respond with maximum confidence. Our products are built with innovative technology, unmatched chassis performance, advanced safety systems, rock-solid durability and brute force strength all around the world. We take pride in building products with unparalleled reliability so our customers can meet their airport's unique challenges.

The Senior Service Engineer will act as the primary technical liaison between the core engineering team and the organization's functional teams, focusing on support of product issue resolution. Specific responsibilities include working closely with field technicians and service centers, as well as sales, engineering, manufacturing, and quality teams to :

Design solutions to issues our customers are experiencing in the field

Improve product serviceability and design life

Support new product launches

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned :

Provide guidance and field engineering support to the service team including troubleshooting, design, and testing and validation field repairs

Ability to develop retrofits for obsolete parts, along with providing engineering support across all year models.

Diagnose problems and provide failure analysis on a follow-up service report. Provide timely, detailed and accurate reports on failure analysis, product performance, and warranty including estimated expense and time

Collaborate with other teams to ensure aftermarket readiness for new product launches and launches of key product changes

Develop and maintain strong working relationships between company and dealer / customers and demonstrate an awareness of customer needs, preferences, time and financial constraints

Ensure adequate materials and parts planning to address field service issues as they arise

Under close supervision, perform basic engineering calculations, investigations, and tasks as assigned, as well as general industry engineering standards and processes.

Collaborate as needed with other engineering or business support disciplines internally as well as suppliers externally.

Maintain effective communication with suppliers, internal and external customers, and outside resources concerning technical issues.

Enforce the proper use of engineering criteria and drawing standards. Ensure that technical issues are conducted within the framework of company policies and procedures.

Evaluate designs for performance, safety, and reliability.

Perform and Directs preparation of layouts, drawings, specifications, and bills of material.

Perform engineering analysis to support the selection of parts, components, and materials that meet requirements.

Provide non-complex technical assistance for production support.

Analyze and resolve issues reported to Engineering via verbal or written communication.

Prepare technical proposals, quotations, reports, and presentations.

Utilize analytical and mathematical approaches to calculate or model system performance and optimize designs.

Analyze and resolve issues reported to Engineering and communicate status via verbal or written communication.

MINIMUM QUALIFICATIONS

Accredited Bachelor's degree in Engineering or related field along with Internship experience or six (6) or more months of related work experience.

STANDOUT QUALIFICATIONS

Accredited Bachelor's degree in Mechanical Engineering.

Electrical knowledge of automotive or heavy-vehicle equipment and related systems.

Experience in vehicle service industry

Experience with 3-D CAD Systems (SolidWorks Preferred)

Hydraulic systems design and service experience

Experience with the use of data acquisition systems

Excellent people (relationship-building) skills

Organized, professional and possess a high level of integrity

Ability to communicate effectively with customers, vendors, and internal cross-functional teams

WORKING CONDITIONS

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

In the office setting, tasks may require extended computer use, sitting, and attending meetings.

Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.

Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.

Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

This role combines office-based administrative duties with physical activity in field or production environments.

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Pay Range

Pay Range :

$72,200.00 - $116,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer.Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

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