IT Support Specialist (OKC)

Job Title

IT Support Specialist

Job Brief

We are looking for a dedicated, service-oriented IT Support Specialist to provide top-notch technical assistance to our client's staff and volunteers. The role requires the ability to diagnose, identify, research, and troubleshoot a variety of issues. Preferred candidate is a courteous and professional individual who can provide patient and efficient assistance pertaining to software, hardware, networking, and printing for all end-users. As an IT Support Specialist you will work in a dynamic, fast-paced environment providing services over the phone, email, in-person, and with remote troubleshooting tools.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network problems for end-users.
• Answer incoming calls, respond to emails, and log support tickets in a timely manner.
• Set up new computers, install necessary software, and ensure all systems are up-to-date and secure.
• Assist with creating, modifying, and disabling user accounts in Google Workspace and other organizational platforms.
• Escalate unresolved issues to appropriate staff or third?party vendor.
• Maintain accurate records of issues reported and solutions provided in the IT ticketing system.
• Assist users with common software applications, email systems, and other company?specific programs.
• Troubleshoot all IT?deployed peripheral devices.
• Track and manage IT equipment inventory, ensuring proper usage and lifecycle management.

Qualifications

Benefits

Equal Opportunity Employer

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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