Desktop Support Technician - Level 1

Desktop Support Technician (Level 1)

The Desktop Support Technician - Level 1 is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. This role involves assisting users with IT-related problems, performing system maintenance, and escalating complex issues as needed.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, phone calls, and emails to diagnose and resolve IT-related issues.
• Install, configure, and update software and operating systems.
• Perform basic troubleshooting of network connectivity issues.
• Assist with the setup and deployment of new computers, peripherals, and software.
• Reset passwords and manage user accounts following company policies.
• Document and track all issues in the help desk ticketing system.
• Provide guidance and training to end-users on basic IT processes and security best practices.
• Work with higher-level support teams to escalate and resolve complex technical problems.
• Maintain IT inventory records and ensure proper asset tracking.

Qualifications & Skills

Technical Skills

Soft Skills

Preferred Qualifications

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

employeeservices@ or 844-463-6178.