Help Desk Assistant Manager

Help Desk Assistant Manager

Job No : 537736

Work Type : Full Time

Location : Main Campus (Gainesville, FL)

Categories : Information Technology, Office / Administrative / Fiscal Support

Department : 14200300 - IT-AT UF COMPUTING HELP DSK

Job Description

Classification Title :

IT Support Supervisor

Classification Minimum Requirements :

A bachelor's degree; or associate's degree and two years of appropriate experience; or a high school diploma or equivalent and four years of experience. Appropriate college coursework or vocational / technical training may substitute at an equivalent rate for the required experience.

Job Description :

UF Information Technology (UFIT) is currently seeking a professional level Help Desk Assistant Manager to join Academic Technology, a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

The Help Desk Assistant Manager is responsible for overseeing the day to day operations of the Help Desk student workforce and assisting the Help Desk Manager as needed.

Some key responsibilities and characteristics of this position are :

• Oversight of student employees including onboarding, scheduling, and performance management
• Works closely with Help Desk Training and Quality Control to ensure student employees deliver high quality customer service
• Addressing customer service issues that are escalated and serving as a resource for other staff
• Collaborating with Help Desk and other UFIT staff to identify and implement improvements to IT services provided
• Works with the Help Desk Manager to provide support and oversight to full-time help desk staff as needed

About UF Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are : Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https : / / it.ufl.edu / about-ufit / strategic-plan / .

About the University of Florida

One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary :

$61,000 - $68,000; commensurate based on education and experience.

Required Qualifications :

A bachelor's degree; or associate's degree and two years of appropriate experience; or a high school diploma or equivalent and four years of experience. Appropriate college coursework or vocational / technical training may substitute at an equivalent rate for the required experience.

Preferred :

The ideal candidate will possess the following education, experience, and skills :

Special Instructions to Applicants :

Work visa sponsorship is not available for this position

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application :

The application must be submitted by 11 : 55 p.m. (E.T.) of the posting end date.

Health Assessment Required :

No

Applications Close : 12 November 2025

To apply, visit https : / / explore.jobs.ufl.edu / en-us / job / 537736

Our Commitment :

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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