Patient Experience Representative - MSICU : 11pm-7 : 30am Sun-Thurs

Patient Experience Representative - MSICU

You will work under close supervision to provide support to the administrative operations within the Med Surge ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities include :

• Patient Encounter Management
• Check In / Check Out
• Administrative

Minimum qualifications :

Schedule : 11pm-7 : 30am Sun-Thurs

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Office / Site Location : Boston

Regular, Temporary, Per Diem : Regular

Remote Eligibility : Onsite Only

Pay Range : $19.06-$22.86 Hourly