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Service Advisor
Service AdvisorCole Valley Cadillac • Warren, Ohio, United States
Service Advisor

Service Advisor

Cole Valley Cadillac • Warren, Ohio, United States
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

GM Dealership looking for a Highly Motivated and GM-experienced Service Advisor. Our GM store is looking for a highly motivated and energetic individual with a desire to grow with the company and improve together! This is an excellent opportunity for the right person to make a future. Consider joining a Christian-based company in business over 100 years. Please apply via resume to this site.

Automotive Service Writer Advisor Job Responsibilities :

  • Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Automotive Service Writer Advisor Job Duties :

  • Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    • Automotive Service Writer Advisor Skills and Qualifications :

  • Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management, GM vehicle and Dealertrack DMS experience are a HUGE plus.

    • Important skills, knowledge, and abilities for Automotive Service Advisors include :

  • Troubleshooting – Determining causes of operating errors and deciding what to do about them.
  • Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking – Talking to others to convey information effectively.
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • This is a entry level position
  • Mandatory Pre-employment drug testing.

    • WE OFFER :

  • Excellent pay plan with bonuses and incentives based on experience.
  • Medical Insurance available.
  • 401K.
  • Paid Vacation.
  • Paid Training.
  • Paid Uniforms.
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    Service Advisor • Warren, Ohio, United States

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