Service Desk Manager

We are seeking a highly skilled Service Desk Manager that oversees the day-to-day operations of the IT Service Desk and System Administration functions, ensuring the delivery of high-quality technical support and efficient resolution of issues across the organization. This role is hands-on in system administration, integrations, and infrastructure support. The ideal candidate is proactive, technically skilled, and passionate about improving internal systems to support Motivhealth and it's growing team.

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

HERE’S WHAT YOU’LL DO IN THIS ROLE :

• Ownership of the service desk operations and system administration.
• Oversee ticket management, ensuring timely resolution and consistent communication with internal users.
• Develop and maintain IT service management (ITSM) processes and documentation.
• Manage user access, permissions, and system configurations across company applications and infrastructure.
• Support system integrations and automations between business tools and platforms (e.g., CRM, claims systems, HRIS, and communication tools).
• Collaborate with other departments to identify technology needs and implement process improvements.
• Monitor and maintain network, server, and endpoint performance; troubleshoot and escalate issues as needed.
• Ensure data security, compliance, and backup processes align with healthcare industry and company standards (HIPAA, SOC 2, etc.).
• Track and analyze help desk metrics to identify trends, training needs, and opportunities for improvement.
• Assist with IT onboarding / offboarding, device procurement, and software deployment.
• Partner with vendors and service providers to manage contracts, licenses, and support agreements.

HERE’S WHAT WE ARE LOOKING FOR :

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

5+ years of progressive IT support or systems administration experience, including at least 2 years in a leadership or team lead role.

Strong understanding of IT infrastructure, networking, and system administration (Windows, Active Directory, M365, etc.).

Experience with service desk software / ticketing systems (e.g., Jira, Zendesk, or Freshservice).

Familiarity with healthcare data compliance requirements (HIPAA) preferred.

Excellent communication, organizational, and problem-solving skills.

Ability to work in a fast-paced, collaborative, and evolving environment.

BONUS POINTS IF YOUR HAVE :

Experience with cloud platforms (Azure, AWS, or Google Cloud).

Scripting or automation experience (PowerShell, Python, etc.).

Knowledge of integration tools (Zapier, Power Automate, or custom APIs).

Background supporting hybrid or remote environments.

HERE’S WHAT WE OFFER :

5% annual bonus based on company profitability

Affordable health, vision, and dental insurance for you and your family

Company contributes up to $2,300 to Health Savings Account annually

Wellness program that contributes additional money towards your HSA

Automatic 3% contribution into retirement plan

Career development and growth opportunities

15 days of PTO & 10 paid holidays per year

_MotivHealth is a dynamic and mission-driven company dedicated to disrupting the status quo by making healthcare simpler and more affordable for our members. We believe in empowering our members to take control of their health and financial well-being. Our innovative approach requires a team of passionate, talented individuals who aren't afraid to challenge conventional thinking and build solutions that truly make a difference. If you're looking to contribute your skills to a company that values innovation and positive impact, MotivHealth is the place for you._

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Tuition reimbursement

Vision insurance

Experience :

IT support or systems administration : 5 years (Required)

leadership or team lead : 2 years (Required)

Ability to Commute :

South Jordan, UT 84095 (Required)

Work Location : In person