Director of Residential Services

Job Description

Job Description

SUMMARY : The Director of Residential Services at Lightshare Behavioral Wellness and Recovery is responsible for the leadership, oversight, and strategic direction of all residential treatment programs. This role ensures the delivery of high-quality, trauma-informed care to individuals in recovery from substance use and co-occurring mental health disorders within a 24 / 7 live-in environment. The Director will oversee clinical and operational staff, ensure compliance with regulatory and accreditation standards, and support a culture rooted in dignity, structure, and healing.QUALIFICATIONS :

Clinical license preferred (e.g., LCSW, LMFT, LPC, or equivalent).

Minimum 5 years of experience in behavioral health, substance use treatment, or residential program management, including at least 3 years in a supervisory or leadership role.

Demonstrated knowledge of best practices in residential treatment, trauma-informed care, and recovery models.

Strong leadership, communication, organizational, and conflict resolution skills.

Experience with audits, licensing inspections, and regulatory compliance.

Proficiency in electronic health records (EHR) and documentation standards.

Bilingual (English / Spanish) a plus.

Responsibilities :

Provide overall leadership and supervision of residential treatment programs, including staffing, operations, scheduling, and program development.

Ensure delivery of evidence-based, person-centered care that aligns with Lightshare’s mission, values, and clinical model.

Supervise Residential Managers, Clinicians, and Support Staff to ensure effective case management, therapeutic services, and resident engagement.

Monitor and ensure compliance with all local, state, and federal licensing and regulatory requirements.

Develop and implement policies and procedures that promote resident safety, recovery outcomes, and operational excellence.

Oversee quality assurance processes, including regular audits, incident reviews, and outcome tracking.

Collaborate with clinical leadership, admissions, and community partners to manage bed capacity, referrals, and transitions of care.

Lead staff training, performance evaluations, and professional development initiatives.

Manage program budgets, resource allocation, and inventory control.

Respond to critical incidents and provide leadership in crisis situations.

Maintain strong working relationships with licensing bodies, referral sources, and external stakeholders.

CORE COMPETENCIES

Demonstrates Dependability :

Arrives to work on time according to Lightshare Behavioral Wellness & Recovery policies.

Uses leave time according to Lightshare Behavioral Wellness & Recovery policies.

Completes documentation / paperwork and projects within deadlines.

Demonstrates Flexibility & Initiative :

Assumes additional responsibilities and a willingness to assist colleagues.

Works different shifts when necessary.

Recommends program changes and improvements.

Demonstrates Teamwork :

Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.

Attends and participates in required staff meetings and agency-wide committees.

Receptive to direction and feedback from supervisor

Demonstrates Professionalism :

Conducts self in a professional manner with colleagues, peers, and persons served.

Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.

Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times.

Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates.