Membership Associate

Job Description

HTRI seeks an individual to perform both standard and complex tasks associated with membership lifecycle. Provide administrative support internally to sales and accounting, as well as externally to company representatives and end users, by processing membership / licensee documents.

Principal responsibilities

• Ensure HTRI complies with federal export control regulations (Export Administration Regulations); confirm that company representatives, principals, and end users do not appear on the US government list of sanctioned countries nor are they restricted from having access to HTRI products and services.
• Process prospective member inquiries and prepare evaluation agreement. Prepare and process new member / licensee agreements, simple or complex membership changes, as well as amendments, addenda, membership certificates, complimentary training codes. Prepare and process Participating Affiliate (PA) and Auxiliary Mailing Service (AMS) enrollments and cancellations.
• Process membership renewals, which include preparing documents, renewing PAs, reviewing websites, creating sales orders, and multiple key updates.
• Prepare daily sales quotes / orders that are used for new member payments, annual invoices, product orders, and key updates.
• Assist Tech Support when members are having issues with accessing HTRI products. May involve issuing new security mechanisms due to failure of batteries / change of server / cloning.
• Review and correct information provided during website registrations / training registrations to ensure all entries are accurate and consistent.
• Send roster revisions to members / PAs to ensure current contacts / addresses.
• Receive and fulfill all product requests / orders while verifying entitlement provisions. Ensure accurate recordkeeping and distribution of products to prospects, members, affiliates, and licensees.
• Maintain key inventory and request quotes from vendor when needed. Order keys from vendor and complete paperwork. Format / burn / label, and check-in hardware keys.
• Coordinate & arrange shipments with the couriers / freight forward companies. Prepare paperwork and arrange pickup. Due to the size / weight of these shipments, the process takes multiple steps and is time intensive.
• Log and distribute incoming postal mail.
• Input, retrieve, and maintain information in databases and electronic / hardcopy files. Generate standard and customized reports based on data.

Qualifications

Preferred but Not Essential