Director of Commercial Lines Services

Job Description

Job Description

Description : Position Summary :

The Director of Commercial Lines Services at Starkweather & Shepley Insurance will play a critical role in ensuring the smooth operation and exceptional service delivery within the Commercial Lines department. This role will lead a team of service and support professionals, overseeing the execution of policies, client interactions, and collaboration with internal and external stakeholders.

This role strictly adheres to our Corporate Standards of Excellence and procedural guidelines spelled out in our Professional Procedure Manual.

Essential Job Functions :

• Team Leadership :
• Directly manage and lead a team of Commercial Lines service and support staff.
• Foster a positive and collaborative team culture focused on excellence, efficiency, and client satisfaction.
• Provide guidance, coaching, and ongoing training to team members to enhance their skills and knowledge.

2. Client Relationship Management :

3. Operational Efficiency :

4. Performance Metrics :

5. Staff Development :

6. Collaboration and Communication :

7. Resource Management :

8. Growth Initiatives :

9. Performs other duties as assigned.

Requirements :

Skills and Abilities :

Education and Experience Requirements :