Field Service Technician II

Job Description

Territory Management

• Responsible for management of customers’ equipment within designated territory.
• Provide a high-level customer service experience; consisting of timely and consistent communication to customers and internal team members, ability to troubleshoot effectively, repair or solution issues as needed with little to no assistance from other team members.
• Perform repairs, software / firmware upgrades, and new installations.
• Manage the territory work queue effectively and schedule customer calls as needed.
• Maintain trunk stock, tools, and the vehicle needed to service the territory.
• Obtain necessary credentialing as needed for customer facilities.

Training

Travel

Documentation

Administrative Duties