Claims Customer Service Associate I

Claims Customer Service Associate I

This position will assist the overall claim process by setting up claims, selecting relevant coverage, monitoring losses, answering claims calls and processing necessary documentation.

As a member of the claims organization at UFG, and as defined by claims best practices, core duties include :

• Review new claim assignments to determine the nature and severity of the claim and intended action required.
• Manage and execute all claim functions such as maintaining proper claims documentation within claims management system, reserving, claim payments, expense factors, and file notes.
• Make prompt, meaningful contact with insureds, claimants and agents.
• Maintain proper communication channels with internal and external customers as defined by claims best practices.
• Review and interpret policy to determine coverage.
• Work with underwriting to determine appropriate coverages.
• Participate in continuing educational programs to develop and maintain knowledge of products, procedures, and industry trends.
• Provide exceptional customer service to both internal and external customers.

As a Customer Service Associate, you will :

Qualifications : Education :

Experience :

Knowledge, skills & abilities :

Working Conditions :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.