Redemptions Manager

Job Description

Fanatics Collectibles is a company working at the intersection of collectibles and technology. We are backed by some of the best investors, sports & entertainment properties, and operators in the world. Fanatics Collectibles is integrating with Fanatics' global digital sports platform which includes 900 sports relationships and 81+ million reachable fans to reimagine the collectibles business for the 21st century.

Role Summary

Fanatics Collectibles is looking for a Redemptions Manager who oversees the comprehensive redemption processes, ensuring the smooth operation from reprints to vendor relations, back-order escalations, and finalizing redemption lists. As the Subject Matter Expert (SME) of Redemptions, this role involves effective communication across cross-functional teams, tracking and managing key performance indicators (KPIs), handling escalations, and maintaining data integrity. The position also includes supervising training for new associates, developing cost-saving strategies, and providing regular reports to senior leadership. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.

Responsibilities

• Oversee and conduct quality checks on returned cards during the receipt process, guiding junior associates to identify and capture obvious defects such as visible damages, misprints, or missing autographs in a detailed and organized manner
• Ensure the secure storage and organization of high-value cards and materials in the redemption room, implementing best practices and protocols
• Utilize advanced critical thinking and problem-solving skills to make informed decisions throughout the redemption process, providing guidance to entry-level associates
• Supervise the packaging and preparation of card shipments, ensuring that cards are securely packed to prevent damage during transit, and that all procedures are followed accurately
• Prepare and label packages for shipment using appropriate materials and tools, overseeing junior staff to ensure compliance with standards
• Respond to complex inquiries from internal & external teams regarding redemption card statuses, providing accurate and timely information, and offering solutions based on data analysis
• Collaborate with the product team to gain a deeper understanding of the subject lists being developed for programs and process data to create initial redemption lists that will be finalized by the Senior / Lead
• Accurately and promptly enter and update redemption card statuses, auto statuses, and quantities into AirTable / NCF, ensuring data integrity and accuracy
• Communicate effectively with vendors to address material needs related to fulfilling redemptions.

The Ideal Candidate

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com / careers.