Technology Services Engineer

• Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
• Installing and configuring new PC hardware and software.
• Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
• Create, maintain, and deploy computer images to streamline OS installation.
• Provide administration for computer, email, and user accounts to include account creation, password resets and unlocks
• Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base.
• Responsible for maintaining inventory system for all IT-related equipment
• Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner.
• Image and setup new laptops and involvement in the onboarding process
• Determines and implements solutions to specific laptop issues
• Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)
• Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution
• Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment
• Participates in the analysis and explanation of network problems associated with specific workstation problems
• Documents and maintains technical support and physical asset records
• Provide after-hours on-call support as scheduled
• Develops and submits process improvement ideas and communicates to appropriate team
• Educates end-users on the use of technology
• Other duties as assigned by supervisor.

• Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree.
• ITIL Foundations Certification preferred
• CompTIA A+, Network+, or Security+ certifications preferred
• Understanding of TCP/IP, DHCP, and DNS.
• Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
• Experience supporting Office 365 products.
• Experience using a help desk ticketing system for tracking support tickets.
• Experience with patch management tools.
• Experience with Windows imaging tools.
• Proficient in macOS and Windows.
• Experience with single sign-on solutions, mobile device management (MDM)
• Excellent troubleshooting, problem-solving, and time management skills.
• Able and willing to learn new processes.
• Ability to work well within a team.
• Excellent interpersonal, written, and oral communication, documentation, and collaborative skills.
• Employee will be able to perform all duties as listed above in the job description and any other duties as required.
• Travel requirement: All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.