Epic Training Manager

Optum Health Networks Training Consultant

This position is field based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Caring. Connecting. Growing together. The Optum Health Networks Training consultant is responsible for supporting the development and execution of education and training programs for provider, provider-facing, clinical, non-clinical, and specialty roles as it relates to the adoption of new digital tools and programs. The Training consultant will work directly with the Education Director, and the Provider Experience leadership to improve the education experience across our business partners. This position will collaborate with the Market based CDO liaisons and training teams, the EMR Workflow team(s), the Provider Portal team, and other applicable departments to ensure the success of our training programs. Ideal candidates are creative self-starters with experience in business partner project coordination roles, analytics within and across applications / tools, and an understanding of the education development and delivery process. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; relate well to others at all levels.

Primary Responsibilities :

• Manage a team of Epic trainers for Indiana and Ohio
• Train Epic applications for new hires, learners participating in Epic Thrive session, and during bi-annual Epic upgrades
• Train In-Person and virtual classes
• Manage the development of the training schedule for the market
• Oversee and take lead on the team's service ticket completions
• Support training team in box incoming requests and manage escalation issues to ensure timely responses to requestors
• Partner with the Optum Insight Principal training team, and implementation team for coordinated efforts supporting the market initiatives
• Identify, manage, and establish productive relationships and clear lines of communications with relevant business partner stakeholders and decision-makers to engage in applicable project activities (e.g., obtain buy-in, provide needed information, influence others)
• Support the execution of education development, and delivery (e.g., status updates, reporting, risk management)
• Leverage and contribute to the applicable knowledge repositories (e.g., Learning Management Systems, SharePoint documentation, MS Teams, analysis tools, go live / project toolkits)
• Share professional and domain knowledge with peers and colleagues to build overall organization capabilities
• Identify and recommend ways to improve overall operational performance, based on knowledge of the business (e.g., process improvements, cost reduction opportunities, structural changes)
• Apply knowledge of change management principles to drive implementation of engagement objectives.
• Cultivate the client's perception of Optum as a trusted partner and strategic advisor (e.g., build credibility, develop an understanding of their business, leverage other resources within Optum)
• Coordinate / facilitate communications between the client organizations and internal teams and maintain ongoing contact with partners to identify and address emerging issues / concerns

Required Qualifications :

Preferred Qualifications :

Soft Skills :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 - $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.