Community Manager

Community Manager

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Leasing and Resident Experience team as a Community Manager, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. You are also joining a team committed to empowerment and long-term solutions. This means that you embrace the responsibility of recruiting and retaining the brightest, most diverse high-potentials in the industry, and coaching them to achieve their best.

Primary Responsibilities :

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Provide sales, customer service, and administrative leadership and support to the team and overall operation.
• Think like an owner in the achievement of financial objectives by assisting with rent collection, timely bill processing and payment, operational forecasting, annual budget prep, scheduling expenditures, variance analysis, and initiating corrective action.
• Navigate and resolve resident issues with clear and courteous communication and coach others in doing the same.
• Contribute to the ideation and implementation of advertisement materials and community marketing campaigns.
• Create and disseminate timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups / team members.
• Contribute to elevating and maintaining an exceptional online reputation and compliance with state and local legal requirements.

Team Leadership and Development :

Our Ideal Team Member :

The annual salary range for this role is $81,000-95,000 (subject to experience)

Additional Compensation : In addition to the base salary, this role may be eligible to participate in our annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

Team Member Benefits :

Elme Communities is an Equal Opportunity Employer . We welcome and support an inclusive workplace culture.