Digital Programs Customer Success Manager

A company is looking for a Manager, Digital Programs Customer Success to lead the design and execution of scalable digital programs for customer engagement.

Key Responsibilities

Lead and mentor a team of digital customer success specialists, establishing priorities and success metrics

Own and design scalable programs across the customer lifecycle, overseeing multi-channel campaigns

Collaborate with cross-functional teams to ensure consistent customer experiences and translate feedback into actionable insights

Required Qualifications

6+ years in Digital and Scaled Programs, Program Management, or Customer Success, including 2+ years in a leadership role

Experience in B2B SaaS or content / platform companies with complex product portfolios

Proven success in building scalable, digital-first programs across multiple channels

Strong analytical skills and experience with customer success platforms and marketing automation tools

Bachelor's degree in Business, Technology, or Communications is preferred