Customer Service Sales Specialist I (Muldoon Rd.)

Description

GCIs Customer Service Sales Specialist I along with our products and solutions turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live work and play. Provide high quality service and promote GCIs value by proactively acquiring up selling cross selling and retaining customers across applicable product lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS :

Customer Focus and Sales :

Extensive knowledge of the latest products coupled with knowledge of the most competitive pricing plans available utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust educate customers and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience.

• Meet and exceed all performance and sales goals / metrics.
• Identify and act upon opportunities to upsell additional products and services to new and existing customers.
• Create a first-class customer service experience.
• Handle all customer service issues in a timely and professional manner.
• Be enthusiastic and professional with your peers and our customers.
• Respond to all customer service inquiries about our products and services;communicate effectively when handling customer inquiries / complaints or when communicating with service in other departments.
• Consult with customers to determine their needs.

Training :

COMPETENCIES :

Must be able to work well with others under stressful time restricted conditions displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers.

Excellent command of the English language required. Multi-language speakers encouraged.

Adhere to GCI policies compliance and procedures regarding proprietary and customer account information customer service product lines / campaigns / promotion collections design installation repair commercial accounts associated billing systems and databases as provided and recommended.

Ability to use independent decision making to prioritize and handle multiple tasks and to appropriately solve or escalate problems with a successful resolution.

Additional Job Requirements :

This is an entry level sales role requiring the ability to understand comprehend and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines devices accessories and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple least sensitive issues concerning customer service / account maintenance. Meets sales more complex problems to senior team.

Minimum Qualifications :

Required :

Preferred :

DRIVING REQUIREMENTS :

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.

Culture Engagement and Connection : At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.

EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Department / Functional Area : Retail

Experience : years

Vacancy : 1