CUSTOMER SERVICE REP- RBO Full Time Days

Job Title : Collections Specialist

Location : Knoxville, TN

Responsible for accurate collections of physician receivables. Give feedback to team lead on ways to improve daily processes and improve collections. Able to work in a team environment and problem solve. Ensures timely processing of past due accounts to collections and excellent customer service with our families on phone inquiries.

Reports To : RBO Lead Customer Service Representative

Job Requirements

Supervisory Responsibilities : No

Minimum Education : High School Diploma / GED

Degree : General

License / Certification Required : None

Minimum Work Experience : Physician billing and collection experience preferred

Required Knowledge, Skills, and Abilities

• Excellent customer services skills and ability to work with a team required.
• Familiar with rules and regulations of CMS / Tenncare and other payers to ensure proper collection of insurance data to finalize claims for proper billing and to proper payer on first claim submission.
• Excellent typing skills.
• Ability to work with insurance companies to ensure timely payment of claims.
• Problem solving skills and multi tasking required.

Duties and Responsibilities

Physical Requirements

Come work where you can make a difference everyday.