Operations Supervisor

Operations Supervisor Set Up / Conversion Crew / Housekeeping

Facility : Duke Energy Convention Center

Location : Cincinnati, OH

Department : Operations

Reports To : Director of Operations

FLSA Status : Salaried Exempt

Legends Global Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention / exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

The Operations Supervisor (Setup / Conversion Crew / Housekeeping) leads the setup, teardown, and reconfiguration of event spaces, ensuring all tasks are completed efficiently and on time. This role involves leading a crew, performing heavy manual labor and operating equipment like forklifts, pallet jacks, scrubbers, and ride-on vacuums, and managing event conversions. The role involves overseeing a team of housekeepers to ensure cleanliness and order. Key responsibilities include training staff, assigning tasks, inspecting rooms and common areas, managing inventory of supplies, scheduling, labor allocation, and writing weekly planners and ensuring compliance with safety and sanitation standards. The job requires strong leadership, organizational skills, and excellent attention to detail. The role requires strong communication skills and the ability to work irregular hours, including nights, weekends, and holidays.

Essential Duties and Responsibilities

Lead and supervise : Manage and direct a team of full-time hourly, part-time hourly, and temporary labor to complete event setups, conversions, and teardowns efficiently and accurately.

Staff supervision : Manage, train, and direct housekeeping and conversion staff to ensure tasks are completed efficiently and to the required standards.

Perform setup and conversion : Oversee the physical setup and breakdown of event equipment, including seating, stages, dance floor, tables, and other furnishings as illustrated on event setup diagrams, work orders, and event plans.

Quality control : Inspect rooms and common areas to guarantee high levels of cleanliness and order.

Task delegation : Assign daily tasks and create work schedules for the housekeeping and conversions crew team.

Inventory management : Monitor and manage cleaning supplies and equipment, ensuring proper stock levels.

Operate equipment : Utilize and ensure the proper use of various equipment, such as forklifts, scissor lifts, boom lifts, and pallet jacks.

Ensure quality and safety : Conduct pre- and post-event inspections to ensure that all setups meet the required standards and are safe.

Maintain equipment : Assist with the daily maintenance and upkeep of department equipment.

Communicate with stakeholders : Work with other departments, event managers, and clients to execute production requirements and client requests.

Problem-solving : Address guest complaints and resolve conflicts among staff.

Snow Removal : Assist with snow removal when necessary while working in inclement weather.

Oversee, assist, and direct employees who assist with installation and maintenance of ice.

Respond to visual and audible alarms from building automation and life safety systems.

Work extended and / or irregular hours including nights, weekends, and holidays, as needed.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing work; and disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Scheduling of employees and payroll data input.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

A high school diploma or GED and at least one year of facilities operations experience.

Maintain the proper operations of housekeeping equipment and change over equipment.

Completion of facilities management courses or sports management courses is considered a strong plus, or an equivalent combination of education and experience. Current driver's license is required.

Skills and Abilities :

Read and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules, operating and maintenance instructions for all areas of the department.

Possess any licenses, certificates or training required by company, local, state, or national authorities for the operation of the equipment found in the facility in all areas of the department.

Demonstrate knowledge in the practice and procedures related to all areas of custodial, event set up, tear down & change overs.

Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for all the types of events anticipated at the facility.

Work independently, exercising judgment and initiative.

Organize and prioritize to meet deadlines.

Work effectively under pressure and / or stringent schedule and produce accurate results.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Maintain an effective working relationship with clients, employees, exhibitors, patrons, tenants, and others encountered in the course of employment.

Remain flexible and adjust to situations as they occur.

Knowledge of computers & programs

To perform this job successfully, the individual should have intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint), Momentous, and BlueBeam.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires good vision, hearing and dexterity. Long periods of standing, walking, lifting, stooping, kneeling, crawling and crouching on concrete, ice or snow surfaces, staircases, etc., including slippery and uneven surfaces. Lifting and moving up to 50 lbs. + over a period of time. This position requires work in both indoor and outdoor settings and may be subject to adverse conditions.