Slot Shift Manager

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Effectively and efficiently schedule the Guest Service Representatives, Slot Supervisors, and Assistant Slot Shift Managers based on business needs.
• Manage the day-to-day operations of the Slot Operations, Players Club, and assist the Slot Technical department.
• Ensures the highest level of guest service is being performed.
• Ensure that all Employee Engagement initiatives are executed and monitored.
• Communicate repair and maintenance of all slot machines, slot systems and related equipment when needed.
• Assist in the development and changes of slot floor plans.
• Assist in the selection and placement of slot equipment.
• Interview, select, and train all potential slot employees of the Slot Operations Department.
• Maximize potential for revenue through monitoring slot performance.
• Ensure integrity and compliance of all policies, procedures, and state regulations.
• Manage all slot projects to ensure deadlines are consistently met.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• Essential Duties Relative to Performance Review :
• Provide professional representation at internal and external meetings and events.
• Develop and lead a high-performance department to include at least one internal successor to Slot Shift Manager.
• Create and maintain an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal / external guests.
• Reward, recognize, coach and counsel department employees.
• Maintain accurate and timely documentation of employee performance and department incidents.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to the Director of Slot Operations.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensure guest service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department guest service goals.
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Adhere to all policies, procedures, operating guidelines, and state regulations.
• Demonstrate the ability to consistently meet performance expectations in the areas of Communication, Initiative and Problem Solving, Guest Service and Interpersonal Relations, Work Habits and Professional Conduct, as well as Responsible Gaming and Business Ethics.
• Respond to common inquiries or complaints from guests and regulatory agencies.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE REQUIREMENTS

COMPUTER SKILLS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move 50 pounds or more, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.