Senior Manager-Systems DocumentationBeacon Specialized Living • Tennessee, AR, US
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Senior Manager-Systems Documentation
Beacon Specialized Living • Tennessee, AR, US
3 days ago
Job type
- Full-time
Job descriptionBeacon Specialized Living is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. The Senior Manager-Systems Documentation will help drive the vision and communication of technology platforms capabilities, configuration, and features through detailed system plans, workflows, and product features and releases. Primary Responsibilities : Create and maintain system workflow documentation, process maps, and data flow diagrams. Draft system requirements and feature descriptions, in partnership with Technology and internal stakeholders. Produce system FAQs, user guides, quick reference materials, and training documentation for staff and internal users. Develop capability models and system roadmaps that depict system maturity, future enhancements, and adoption timelines. Lead workshops, interviews, and collaborative sessions with Technology teams, business units, and SMEs to gather input. Maintain a centralized library / repository for all systems documentation—ensuring version control, governance, and accessibility. Oversee documentation quality, compliance to standards, and alignment with regulatory requirements (HIPAA, SOC 2, Medicaid / Medicare, etc.). Partner with instructional designers to develop training content. Education and Qualifications : Bachelor’s degree (Information Systems, Technical Writing, or related). 7 years in systems documentation, business analysis, or technical writing roles. 3 years in a leadership or supervisory capacity. Strong experience with documentation deliverables : workflows, requirements, FAQs, training guides, roadmaps, capability models. Comfort working with enterprise systems (EHR, HRIS, CRM, ERP, data platforms). Proficiency with documentation / modeling tools (Confluence, SharePoint, Visio, Lucidchart, etc.). Strong project management, organizational skills, and ability to juggle multiple deliverables.
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Senior Documentation • Tennessee, AR, US
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