Senior Client Success Manager

A company is looking for a Senior Client Success Manager to enhance client relationships and drive adoption of technology solutions.

Key Responsibilities

Serve as the primary contact for assigned law firms, building trusted relationships with key stakeholders

Drive client success through proactive outreach, business reviews, and strategic planning

Lead and mentor a team of Client Success Managers while contributing to program improvements

Required Qualifications

Previous people leadership experience or ability to coach and mentor team members

Knowledge of accounting and billing processes, including QuickBooks Online and LEDES billing

Experience in conflict management and resolution

Understanding of integrations and upselling opportunities

Ability to thrive in fast-paced environments