Senior Mortgage Servicing Consultant

A company is looking for a Senior Servicing Outreach Consultant to manage client relationships throughout the loan lifecycle.

Key Responsibilities

Serve as the dedicated contact for an assigned portfolio, providing proactive communication and guidance

Guide clients through complex servicing matters, including payment adjustments and loan modifications

Collaborate with internal departments to ensure timely resolution of borrower needs and maintain compliance

Required Qualifications and Experience

Proven experience in a mortgage servicing role with client-facing responsibilities

Experience in both mortgage originations and servicing operations strongly preferred

Proficient in Microsoft Office suite

Ability to manage multiple client relationships and prioritize competing demands effectively

Commitment to excellence and extraordinary standards in customer care