Restoration Supervisor
SERVPRO, a leader in cleanup and restoration, is seeking a motivated and experienced Restoration Supervisor to lead our crews and ensure top-quality service for our customers. SERVPRO of Annapolis / Severna Park offers :
- Competitive compensation
- Superior benefits
- Career progression. We are a rapidly growing restoration company.
- Professional development
As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
Coordinate and perform production processes as scheduled and ensure quality controlManage the customer and client experience and overall customer satisfaction tracked with online reviewsCommunicate clear expectations to restoration technicians and supervise their activitiesDocument a detailed and accurate job file to support the services providedManage labor and consumable item usage on assigned projectsCommunicate with restoration project manager and office staff on project progress and issuesOversee job documentation, equipment usage, and job site cleanlinessTrain and mentor technicians on restoration techniques and proceduresRespond to emergency service calls (may require after-hours availability)Additional Responsibilities :
Communicate and follow all OSHA guidelines for job safetyManage assets by protecting and using equipment and materials properlyBeing a leaderPosition Requirements :
Valid driver's licenseHigh school diploma / GED (preferred)At least 1 year of experience in cleaning, restoration, or constructionIICRC certification REQUIRED FOR SUPERVISOR ROLEIf you do not have the IICRC certification please see our restoration technician ad which is an entry level position to supervisor.
Skills / Physical Demands / Competencies :
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)Ability to repetitively push / pull / lift / carry objectsAbility to work with / around cleaning agentsEach SERVPRO Franchise is Independently Owned and Operated.
