Assistant Store Leader (Store 2960)

Assistant Store Leader

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general supervision, the Assistant Store Leader supports the Store Leader in all facets of store operations. The principal business outcome for this position is to ensure that outstanding guest service experiences are provided using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. This includes ensuring the store is clean, well-organized, properly merchandised at all times, answering questions, and assisting with product selection, purchases, and returns. This position supervises Guest Advisors and Senior Guest Advisors in the absence of the Store Leader.

Essential Job Duties and Responsibilities :

• Provide best in class guest service : promptly greet guests, respond to guest concerns and complaints quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions, and recommend additional items as appropriate, and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to assist them.
• Promptly process guest purchases / return transactions via Point?of?Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to guest.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the prescriptive phone greeting provided by GameStop.
• Promote GameStop's unique guest benefits : new title reservations program, and Power Up Rewards guest loyalty program.
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided.
• Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed.
• Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company / store policies procedures, and guidelines.
• In partnership with the Store Leader, conduct store inventory counts, stock / restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the point?of?sale (POS) system; ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.
• Verify all shipments for discrepancies / shortages and record any discrepancies in the POS system; conduct merchandise counts / inventories and communicate discrepancies to Store Leader / District Leader.
• Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and leaders' packages and / or belongings.
• Ensure all store fixtures and equipment is in proper working order.
• Process defectives / recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Assist in maintaining store records / files in a neat and organized manner; help ensure that manuals are up?to?date.

Related Competencies :

Basic and Preferred Qualifications (Education and / or Experience) :

Minimum Qualifications, Job Skills, Abilities :

Disclaimer : GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions / needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.

Benefits : Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and / or other incentives.

Compensation : $15.25 - $19.25