Front Desk Agent

Front Desk Agent

We are looking for a Front Desk Agent to join our team! Our Residence Inn by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo, our hotel is minutes from the Buffalo Niagara Medical Campus and offers free onsite parking, as well as an attached Starbucks. With 105 spacious studio and one-bedroom suites with separate living and sleeping areas, and fully equipped kitchens, we are an extended stay hotel. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include :

• Greeting guests, complete the check-in / check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM 3 PM, Evening Shifts : 3 PM 11 PM, Weekend Availability needed

Pay range : $16.50-$17.50

At Buffalo Lodging, we are committed to keeping our most important assets our employees healthy, happy and productive. To achieve this, we offer a variety of benefits including the following :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.