Community Manager

Community Manager

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Asset Living is a fast‑growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. We believe ‘Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows.

Role Overview

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on‑site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Personnel Management

Regular / daily onsite attendance is required.

Use consistent techniques & company directives to screen, hire, train, coach, and develop on‑site staff.

Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.

Complete weekly / daily office & maintenance staff schedules and assignments.

Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.

Promote harmony and quality job performance of staff through support and effective leadership.

Ensure staff compliance and consistency with Company policies and procedures.

Financial Management

Achieve the highest possible net operating income through effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.

Develop yearly operating budgets / forecasts.

Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis.

Monitor the timely receipt, reconciliation, and coding of all vendor invoices.

Ensure property closeout is completed on time and ownership financial reports are accurate.

Strategic Leasing Management

Develop yearly marketing plan and utilize marketing strategies & systems.

Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date.

Deal with resident complaints, concerns, and requests to ensure resident satisfaction.

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).

Effectively show, lease, and move in prospective residents.

Administrative & Maintenance Management

Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.

Head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.

Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).

Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids / pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).

Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make‑ready and work orders are completed).

Education / Experience

High School Diploma or Equivalent; Bachelor’s degree preferred or four‑year’s experience in the housing industry; or one to two years related experience and / or training; or equivalent combination of education and experience.

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

Ability to understand and perform all on‑site software functions; basic computer skills required.

Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

Regular communication with others, repeat motions involving wrists, hands, or fingers, assessment of accuracy, neatness, and thoroughness of work, and ability to work overtime, weekends, and night hours (emergencies).

Frequent standing or sitting for prolonged periods, moving about to accomplish tasks, or moving from one worksite to another.

Occasional requirement to ascend / descend ladders, stairs, scaffolding, ramps, step stools, and other similar tasks; move into different positions; work in overhead positions; reach; adjust or move objects of up to 25 lbs. in all directions; lift and place up to 25 lbs.; operate machinery or power tools; operate motor vehicles and / or golf carts; identify and inspect objects; work in extremely low or high temperatures; work in outdoor environments such as precipitation and wind; work in small and / or enclosed spaces; traverse flat and non-flat terrain; be exposed to hazardous chemicals.

License / Equipment

Must have reliable transportation due to the emergency on‑call requirement.

Compensation : $85,000 per year to $88,000 per year. This description is a guide of expected duties and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Marketing and Sales

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