Customer Service (Call Center)

Primarily responsible to collect monies on behalf of our clients while maintaining

compliance and professional office and ethical standards. Collector will utilize

various collection strategies and methodologies to attempt to contact consumers in

order to negotiate payment in full or payment arrangements on debt within federal,

state and client collection guidelines and laws.

Describe this positions Essential Functions : (Tasks, duties & responsibilities of

the job. Outline the core responsibilities of the position. Highlight the day-to-day

activities of the position).

1. Take inbound and outbound phone calls to collect monies by negotiating

payment terms and methods when right party is reached. The process

requires reviewing the account information in database, and / or asking

probing questions of the consumer in order to better understand potential

objections to payment.

2. Monitor debtors accounts and follow-up to ensure payments are made in a

timely manner

3. Utilize various skip tracing techniques and collection strategies to locate

right parties in order to collect monies

4. Collect balance or set up an appropriate payment plan.

5. Review accounts to identify adjustments, discrepancies and create a

request for resolution

6. Handle debtor disputes and overcome stalls and objections & suggest

money sources for debt payment

7. All other duties as assigned

Describe the Physical Demands & Work Environment

1. Works in an enclosed call center environment office and mostly works on

the computer.

1. While performing the duties of this job, the employee is regularly required

to sit, talk or walk and use hands and fingers to operate office equipment

(computer and printer) or other office tools, and reach with hands and arms.

2. Nominal amount of light lifting required.

3. Specific vision abilities required by this job included close vision and the

ability to adjust focus.

Describe this positions Non-Essential Functions : (These duties are performed

either very infrequently or could be performed by others without altering the

underlying reason the job exists. Outline responsibilities of the position that are

not absolutely necessary but the employee may need to perform occasionally).

1. Assist in training new Collectors.

What knowledge, skills and abilities will be necessary for this position to

succeed? (Knowledge focuses on the understanding of concepts. Skills are the

practical application of theoretical knowledge. Abilities are the innate traits

or talents that a person brings to a task or situation. Examples : Leadership,

communication, team player, ability to work with numbers, software skills,

planning, etc.).

1. Basic computer skills

2. Ability to compute basic math calculations