Field Service Engineer - TAP (Ambr) -Remote- Bay Area

Overview

Join to apply for the Field Service Engineer - TAP (Ambr) -Remote- Bay Area role at Sartorius . Sartorius is seeking a dynamic, entrepreneurially spirited Field Service Engineer based remotely in the San Francisco, CA (Bay Area). In this role, you will support cutting edge equipment; the Ambr system. You will act as a trusted partner supporting customers with installation & commissioning, calibration, and preventative maintenance across a range of systems. Must reside within a commutable distance to the Bay Area.

For more information on the Ambr system please click the link below :

Ambr information

Responsibilities

• Perform installation & commissioning, calibration, preventative maintenance and break-fix repairs across a range of systems.
• Maintain fault finding data and provide feedback of product performance data to customers and internal groups within Sartorius. Acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure customer information and product software / configuration are up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contract details.
• Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
• Travel up to approximately 80% (primarily within an assigned territory).

Qualifications

Compensation and Benefits

Compensation range is $80,000-$105,000 (depending on experience, skill set, education and location). Plus, annual bonus and car allowance.

What We Offer

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or other protected status.

Please view equal employment opportunity posters provided by OFCCP here and E-Verify Participation information are provided for residents as applicable.

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