Manager - Front Office Analytics

Manager of Front Office Analytics

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have As the Manager of Front Office Analytics, you will lead a team dedicated to developing and delivering analytics that support Sales, Product, and Market Intelligence functions. In this role, you will collaborate closely with these departments as well as other organizational leaders in data and analytics to ensure strategic alignment. You will also provide cross-functional support for broker commissions, sales analytics, and sales operations by guiding the content and process of reporting, overseeing the analysis, and advancing self-service solutions for both internal and external stakeholders.

Your Responsibilities

• Collaborate with key stakeholders to advance front office analytics, leveraging established success to drive enrollment and financial growth.
• Partner with Sales Leadership and the HR Compensation team to support the Sales Incentive Program for internal sales reps.
• Manage continued development of Broker reporting, including Book of Business, Commission Statement, and Channel-specific reports, ensuring these tools remain relevant, robust, and impactful.
• Continue to optimize monitoring and tracking for New-to-Blue and Renewing client implementations, streamlining processes for even greater efficiency.
• Direct ongoing development and refinement of sales performance reports, ensuring data remains actionable for sales leaders and brokers as market needs evolve.
• Partner with the broader data and analytics teams to adapt and expand analytic methodologies, keeping pace with emerging trends and delivering insights in accessible, user-friendly formats.
• Grow and nurture a consulting capability that is recognized company-wide; analysts who are trusted partners for account management, internal, and external clients, known for actionable insights and recommendations.
• Guide staff development through strategic assignments, ongoing skill-building, policy updates, and performance reviews, ensuring resources are aligned with both current and future needs.
• Maintain a clear perspective on Blue Cross's long-term strategy, navigating challenges and capitalizing on emerging opportunities.
• Ensure the team's priorities and capabilities consistently reflect and anticipate the company's strategic direction, fostering an environment of continuous improvement and innovation.

Required Skills and Experience

Preferred Skills and Experience

Compensation and Benefits : Pay Range : $115,000.00 - $155,300.00 - $195,600.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include : Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page.

Role Designation Hybrid

Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.